Step 3 can be a bit time consuming and frustrating. Be proactive to prevent new reviews from getting filtered out For each review, interact with it by tagging it as either Useful, Funny, and/or Cool-whichever is most relevant-to show the Yelp algorithm that the reviewer is a valued member of the Yelp community. Take a minute to respond to several of their reviews, including the review of your business. On the customer's profile page, you can take various actions: add them as a friend, follow their reviews, compliment them on their reviews, and then click over to their reviews. Next, click on the customer's name to go to their profile page. Start by leaving a public comment thanking the customer for their review. Once logged in to your business profile, you can go to the filtered reviews you've identified and interact with them. (If you haven't already, you will need to claim and set up your Yelp business profile.) If you're logged in through the standard user app, you can’t click on the user profiles or even rate the reviews as “Useful.” To engage with hidden reviews you've identified, you need to be logged in to your profile on "Yelp for Business Owners" here. Yelp doesn’t make it easy to interact with filtered reviews. The tricky part: identifying and connecting with those users These are the reviews you want to target, with the idea being to get them out of the filter by taking action to show the Yelp filter that the customers who wrote them are active Yelp users. Rather, your goal should be to identify any recent 4 or 5 star reviews that appear to be written by legitimate visitors to your business. The negative reviews, for instance, are better off where they are in the filter where they don’t affect your overall rating. Just because you can take action to get reviews out of the filtered section doesn’t mean you want to unhide all of them. Identify recent reviews from legitimate customers that are positive In short, Yelp’s software filters out reviews that seem unreliable, based partly on how active the reviewers are in the “Yelp community.” In other words, a review might simply get hidden because the reviewer hasn’t written many reviews and doesn’t have a lot of Yelp friends. If you like, watch the video to get a better understanding of how the filter works. You should see a line of gray text that says “other reviews that are not currently recommended.” Click on the gray text and it’ll expand the page to show you a video, “Why Does Yelp Recommend Reviews?” and then below it, all of the hidden filtered reviews. To get started, go to your business page on Yelp and scroll down to the bottom of the first page of reviews. Find the Yelp “Not Recommended” reviews on your page This is a good thing when the reviews that are filtered out actually are spam, but what about when the filter removes legitimate reviews, particularly reviews that are positive? As it turns out, those reviews aren’t actually gone, and if you follow these steps, you might be able to get those positive reviews out of the filter and back onto your page to boost your business’s ratings. Reviews disappear all the time due to Yelp’s review filter, which is designed to remove spam and fake reviews. “I enjoy moderating this subreddit because Amazon reviews are really the gift that keeps on giving since it really is a great medium for capturing a neat essence of human nature,” u/Pzreich concluded.Have you ever noticed a new review of your business pop up on Yelp, only for it to disappear a few days later, and asking yourself, “Why was my Yelp review filtered?” If so, you’re not alone, and may be a victim of Yelp hiding reviews. And this particular one may have it all, according to the moderator. According to him, simplicity and comedic appeal combined make a perfect Amazon review that entertains people. On the other hand, a fan-favorite funny review is usually one that “doesn’t have to be super long, but it usually falls into the same standards as the good ones,” u/Pzreich said. "This can still lead to funny occurrences, but generally it’s not the most interesting to look at, no shame at all to our wonderful members who share them," said u/Pzreich and gave this review as an example. Turns out, “it was found that they received these in their email and it wasn’t them intentionally answering the question.” Meanwhile, a bad review is “generally anything repetitive,” the moderator explained and added that “we’ve had to close quite a few posts that were Amazon users answering questions in a way that didn’t make sense.
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